Independent and impartial safeguarding for health technology
Industry-first user safeguarding option for health technology and virtual care providers
Out-of-the-box health technology safeguarding solution
Safeguarding Health Technology Users Program
At evid.health, we understand the importance of providing a safe and secure environment for users of digital health products and services. That’s why we offer an independent process to help digital health companies monitor and redress safety concerns, complaints, and safeguarding issues.
Who we help
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Safeguarding users and patients has become a fundamental aspect of virtual health and health technology delivery.
We provide our partners with a robust and impartial process for the management of any potential concerns and complaints that may arise as a result of poor quality of service or failure to meet users expectations of standards of care.
Our services allow healthcare businesses to identifying any concerns relating to accessibility, lack of inclusion, lack of respect or dignity, or significant failings in the service provision.
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- Managed process for reporting safeguarding & service issues
- Independent & impartial handling of reported concerns
- Uncover accessibility, inclusivity and diversity concerns
- Identify operational risks
- Demonstrate how you value your users
- Commit to safe, effective and inclusive service delivery
Reducing safeguarding risks
We believe that by providing an independent process for dealing with safety concerns, complaints, and safeguarding issues, we can help digital health companies build trust and confidence with their users, and demonstrate their commitment to providing a safe and secure environment for all.
Fundamental to your compliance activities
Our experienced team of experts provides a confidential and impartial service to investigate and resolve any concerns or complaints related to the safety or safeguarding of users. We use a variety of data collection methods, including surveys, virtual interviews, and focus groups, to gather information and feedback from users, stakeholders, and other relevant parties.
We take a proactive approach to safeguarding by working closely with digital health companies to identify and address potential risks and vulnerabilities in their products and services.
Safeguarding best practice
Our expertise helps leading digital health companies to establish best practices for safeguarding, and address specific concerns.
Our team provides comprehensive advice and guidance on best practices for safeguarding and risk management and can help companies develop policies and procedures to ensure the safety and wellbeing of their users.
Who we help
Our independent safeguarding solution is used by leading providers of patient-facing digital services from across the health technology sector.
Telehealth providers
Our telehealth partners use evid.health to embed a robust process for the management of any potential concerns and complaints that may arise as a result of poor quality of service, failure to meet users expectations of standards of care, or issues arising from technology problems.
Virtual care
Virtual care providers utilise our service to provide their users with an opportunity to provide feedback on the quality of care they receive alongside a dedicated process for the redress of complaints and concerns.
Health app developers
We support healthcare app developers by monitoring concerns that users may have with the technology, while identifying any concerns relating to accessibility, lack of inclusion, or significant failings in the service provision.
Ready to start safeguarding your users?
Contact us today to learn more about how we can help you address safety concerns, complaints, and safeguarding issues in your digital health products and services.
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